Key Responsibilities 

• Respond promptly to customer inquiries, providing technical support and guidance.

• Diagnose and resolve technical issues related to Oracle databases, applications, and associated components.

• Investigate, analyze, and troubleshoot reported problems, collaborating with cross-functional teams when necessary.

• Implement effective solutions and preventive measures to address recurring issues.

• Maintain comprehensive and accurate documentation of support cases, solutions, and troubleshooting procedures.

• Keep customers informed about the status of their support requests and provide timely updates.

• Collaborate with technical teams to escalate and resolve complex technical issues.

• Work closely with clients, understanding their business needs and providing proactive recommendations.

• Deliver training sessions to clients on Oracle products and best practices.

Qualifications:

• Bachelor’s degree in Computer/Electrical Engineering. 

• Excellent troubleshooting and problem-solving skills.

• Effective communication and interpersonal skills.

Preferred Skills:

• Knowledge of Oracle products, including databases, middleware, and applications.

• Knowledge in SQL and PL/SQL.

• Knowledge in Oracle Cloud services.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their relevant experience to [email protected]  Please include "Oracle Sales Representative Application" in the subject line.